Global technology giant IBM announced that it has signed a multi-million dollar 5-year agreement with Vodafone Idea Limited. The agreement is to deliver an enhanced customer experience to millions of connected consumers and businesses across India.
This collaboration will provide Vodafone Idea with a hybrid cloud-based digital platform to enable more intimate engagement with its 387 million+ subscriber base, thus enhancing business efficiency, agility, and scale whilst simplifying its business processes. The new infrastructure platform will also help remove constraints to the exponential growth of data usage driven by increasing consumption of video, streaming and digital commerce. This engagement will also contribute to Vodafone Idea’s merger synergy objectives by reducing its IT-related costs.
The use of IBM’s Hybrid and Multi-cloud, analytics, and AI security capabilities will assist in accelerating Vodafone Idea’s progression to an open, agile and secure IT environment. Vodafone Idea will also leverage dynamic automation and robotic process automation to drive efficiency and standardization across IT operations. AI and machine learning based Cognitive Solutions aim to provide Vodafone Idea with a secure environment ensuring regulatory compliance, intelligent threat detection, and data protection.
“Consumers have come to expect mobile networks that effortlessly meet their data demands providing the consistency and flexibility required in today’s era of interconnectedness,” said Juan Zufiria, IBM Senior Vice President of Global Technology Services. “Our collaboration with Vodafone Idea will take advantage of Hybrid and Multi-cloud, Analytics and AI, to enable Vodafone Idea to further differentiate itself in the market, including by leveraging the convergence of Network and IT in the Cloud.”
IBM is also supporting Vodafone Idea by providing them the option of extended flexible payment plan structure for the term of the contract through IBM Global Financing – its wholly owned subsidiary.