The cornerstone of organizational productivity is how much value is placed in job performances. It is one of the main factors in achieving organizational goals — successful onboarding reaps successful employee who meets deadlines, make sales, and leverages the brand. When employees cannot work effectively, clients, stakeholders, and patrons will feel that the organization is apathetic to their needs, and will seek services from elsewhere, including competitors.
It is important that job performance is closely monitored to put a spotlight on any potential pit calls. Managers, supervisors, and human resource professionals all have a different position in an organization. This also gives them a unique perspective when it comes to job performance and its value in the workplace. Here’s how to measure job performance, and how human resource can help secure proper job performance from employees.
Measuring Job Performance
One of the best ways to measure performance is to use key performance indicators to your advantage — or KPIs. These are strategic metrics that have a direct link with organizational strategies that guarantees work performance. While it is looked down upon to use KPIs for specific employees, they can be used on a broad application of quantitative and qualitative measures.
One of the more effective ways of ensuring productivity is by employing split testing, or A/B testing. Comparing current KPIs like revenue per department, employee billable percentage, and average task completion with former reiterations of these metrics can help pinpoint work deficiencies.
Thankfully, there are several ways that human resources can contribute to organizational productivity. From onboarding to ensuring that employees have the proper tools at hand, human resources can have a positive influence.
Ensuring Work Performance
- It starts with proper onboarding. Onboarding is taking on new employees, and ensuring that they have the documentation, and tools to quickly adapt to the work culture. The onboarding process can last from several months up to a year, and it includes constant feedback, and performance assessments and measure. These are all necessary to ensure longevity, loyalty, and consistent performance.
- Hold a regular meeting. In the world of video conferences and telecommunications, the face-to-face meeting has taken a backseat. However, meetings can help measure progress and set expectations. Require employees to send activity reports from different areas that will be measured, with figures plugged into a formula-based Microsoft Excel table. Individual employees will know where they stand and how they contributed to the success of the organization.
- Praise performance. However, it’s also important that these weekly meetings aren’t just lecture sessions. Positive reinforcement has a lasting act and can be more influential in ensuring throughput from individuals and whole departments. Praise individual employees for making a great suggestion and thinking outside of the box. It’s simply human — everyone enjoys being noticed for their unique contributions. Human resources that show that they pay attention will signal that they are a department that is looking out for not only the safety of the organization but also of the job performance of individual workers.
- Do your part to clear organizational roadblocks. Human resources should remove any roadblocks that are internal to the organization. This may include unnecessary and outdated policies, ineffective procedures, or internal politics that can affect productivity. The organization will only have to jockey external roadblocks instead of busying themselves with internal conflicts.
- Become familiar with employee career ambitions. The only way to know about a worker’s unique career ambitions is to inquire. Be aware of their career goals, where they see themselves within a certain period, and if there any open positions for them to strive for. This sort of transparency will help employees stay engaged and continually reach for better results.
Taking advantage of technologies at processes at your disposal can help create highly efficient workspaces.