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IT Management
Building for the Future: 12 Strategie...
March 27, 2024
As our dependence on digital technologies increases, building resilient IT infrastructure is of paramount importance. Research shows that 80% of IT managers have experienced some...
Empowering IT Leadership: Leveraging ...
March 20, 2024
Infrastructure as Code (IaC) is defined as the process of IT infrastructure resource management through software code, which opens up programmatic possibilities like automation and...
Single Sign-On in 2024: Simplifying A...
March 6, 2024
Single sign-on (SSO) is defined as an authentication service that allows users to log into multiple independent applications with the same set of credentials without...
Desktop as a Service (DaaS) vs. Virtu...
February 29, 2024
Bringing your own device (BYOD), remote work, and work from home (WFH)Â are now as common and popular in our daily lives as breakfast and...
Securing the AI-Driven Customer Exper...
January 24, 2024
Today, organizations are progressively adopting and integrating artificial intelligence on a large scale – changing how they work daily. AI can transform your customer service...
Building an IT Service Desk Using Mic...
December 18, 2023
During the pandemic, the number of active Microsoft Teams users increased dramatically, from 75 million in April 2020 to 270 million in 2022, a spike…
How to Choose the Best Application Pe...
December 6, 2023
Unplanned application downtimes can cause significant problems for an organization. Whether external, in the case of an MSP, or internal, for a shared services provider,...
What is a SaaS Management Platform, a...
November 30, 2023
Organizations scrambled to discover new tools and technologies for interacting and working with remote employees due to the work-from-home phenomenon during the early days of...
How to Trim SaaS Bloat for a Lean IT ...
October 27, 2023
SaaS has steadily gained popularity over two decades, rendering the perpetual licensing model for downloadable software obsolete with its integrated, cloud-based features, applicable to businesses…
What Is Network as a Service (NaaS)? ...
June 22, 2023
As the IT landscape becomes increasingly servitized, network as a service (NaaS) is at the forefront of modern IT discourse and dialogue. Despite declining IT…
Earth Day: Using IoT to Further Your ...
April 22, 2023
ESG, which translates into Environmental, Social, and Governance, is currently a top priority for businesses and will be a particularly important topic on Earth Day…
What is ITSM? Meaning, Frameworks, an...
January 19, 2023
People often mistake ITSM for basic IT assistance due to their regular encounters with IT. ITSM teams, on the other hand, monitor all forms of…
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