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PRESS RELEASE – LOWELL, MASSACHUSETTS — As industry-leading organizations rapidly place workforce management at the heart of their human capital strategy to drive employee engagement…

In 2019, many marketers see a growing need for better customer engagement and interaction software, especially ones that are developed specifically for mobile applications. This…

LogMeIn announced that it is furthered its vision to improve customer experience by delivering new tools that enable agents to work together and solve complex…

Software AG announced the extension of its C-level executive team through the appointments of Bernd Gross as the company’s new Chief Technology Officer, and Paz…

The customer experience is everything. Here are what customers will be expecting and customer experience trends over the next few years. It used to be said…

User experience and customer experience is the name of the game in today’s world of progressive business. Customers are constantly looking for the very best…

Personalization is the heartbeat of good customer experiences. Brands and companies want their customers to feel special and customers themselves want to feel like a…

How well do you understand your audience? Without a proper customer insight tool as part of your marketing plan, it’s safe to say you don’t…

All the ways big data can help you reach and support more customers. Big data is more than a buzzword – here’s how you can…