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A chatbot, when used properly for marketing purposes, is an unstoppable juggernaut. Gartner predicted in 2011 that by 2020 over 85% of the interaction between…

A rapidly growing number of B2C and B2B businesses are using chatbots to execute simple tasks in their business processes. Chatbot assistants have the added...

Just as we thought that our lives could not be more comfortable with the advent of science and technology, chatbots have evolved and become a…

When it comes to delivering the highest quality of customer service, using a chatbot is one of the top things you will need. Chatbots are…

Bradley Scruggs is the cofounder and CMO at ZyraTalk, the leaders in bringing AI into the home service industry to increase conversions, increase booked jobs,…

Guest Contribution by Harish Agrawal Even Hogwarts Aren’t Using Textbooks Anymore. Here’s Why. Did we catch your attention? Did we just hear students cheering? They…

Instant messaging or IM refers to direct online chat between customers and businesses to provide real-time communication message communication over the internet. Instant messaging is…

Businesses use strategy to impact all areas of the organization; from strategies that grow brand awareness at the top of the funnel to strategies that…

Chatbot technology has come a long way and more businesses are using it to be available to customers even when the business might be closed…

The contribution of chatbots to customer service is one of the most common topics of discussion in the past few years. People have expressed diverse…

Many global enterprise companies are benefiting from deploying useful chatbots for customer service, marketing, human resources, communications, and scheduling. Customer service chatbot applications are the…

The basic premise of a chatbot is to simplify the process of receiving answers to basic queries and engagement between a business and its users….