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When it comes to delivering the highest quality of customer service, using a chatbot is one of the top things you will need. Chatbots are…

Chatbots are an excellent tool for businesses that want to engage with their audiences and increase sales and service. With a chatbot, you can use…

Instant messaging or IM refers to direct online chat between customers and businesses to provide real-time communication message communication over the internet. Instant messaging is…

Businesses use strategy to impact all areas of the organization; from strategies that grow brand awareness at the top of the funnel to strategies that…

Chatbot technology has come a long way and more businesses are using it to be available to customers even when the business might be closed…

Facebook Messenger has proved to be a useful tool for peer-to-peer and business-to-consumer communication. It’s a useful chat software for those with Facebook profiles who…

A chatbot, when used properly for marketing purposes, is an unstoppable juggernaut. Gartner predicted in 2011 that by 2020 over 85% of the interaction between…

The contribution of chatbots to customer service is one of the most common topics of discussion in the past few years. People have expressed diverse…

Many global enterprise companies are benefiting from deploying useful chatbots for customer service, marketing, human resources, communications, and scheduling. Customer service chatbot applications are the…

The basic premise of a chatbot is to simplify the process of receiving answers to basic queries and engagement between a business and its users….

The use of chatbots in the financial and banking sector continues to expand, with most finance companies using some form of chatbot technology. The trend…

Experts have predicted that by 2020, approximately 85% of interactions that we will make with businesses will be through chatbots. That is because this technology…