The customer service software company Zendesk is improving his startup support program with the launching of a new suite of programs in a one-year free access program.
Even they have been offering a free year of access to startups since 2013, this time they will be offering also access to in-person or virtual office hours at Zendesk’s San Francisco HQs and guidance on setting up for the first time their software with a product specialist.
To apply for the new suite of programs, the startups most:
- Be a new customer of Zendesk
- Have less than $2 million in funding
- Added bonus if it is associated with one of they partner incubators or accelerators
“It’s easy to get caught up in building your product or your pitch deck and forget that customers are where the business becomes real. We are committed to helping startups get it right from the start,” said in a company blog post, Kristen Durham, Director of Zendesk for Startups. “For a fast-growing startup, the experience a customer has with your company is crucial to success,” Durham pointed.
In the five years since started offering one-year free access to startups, Zendesk has worked with thousands of companies helping them to build and scale its customer service as they grow. Key players like Limebike, Allbirds, and Instacart.
The new suite of programs for startups includes customer support through Email, chat, phone, social media, and proactive engagement that combine with analytics with valuable customer insights. Airbnb, Slack, and Peloton started with Zendesk solutions for customer service software.
The new program for startups will have them a monthly credit of $218 for twelve months which is the equivalent of one-year free access to Zendesk’s professional suite plan for two people. But grantees can alternatively use that credit across company’s individual products like Support, Chat, Guide and Talk.
“Building and running a company requires getting a lot of things right at once, but connecting with our customers is at the top of the list,” said Mike Dorsey, DataFox Co-Founder in an official statement. “With Zendesk, we were able to get all of our support channels up and running quickly, get the right requests routed to the right teams, and continuously measure our effectiveness at solving our customer requests.”
Currently, Zendesk works with a base of 125K paid customers and in 30 languages, with offices on all five continents.