Women’s History Month Interview Series 2019
Welcome to TechFunnel.com’s interview series for Women’s History Month where we are celebrating female executives, CEOs, business owners, and creators across various industries.
Joining us today is Ty Givens.
Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
In this interview, Ty shares how she went from helping major brands be successful to creating her own company and what some of the new rules of customer service and customer experience are in the digital age.