Artificial Intelligence Driven Automation in the Financial Sector

By Marianne Chrisos - Last Updated on January 6, 2020
Artificial Intelligence Driven Automation in the Financial Sector

Automation processes have helped to revolutionize the workplace. Artificial intelligence (AI) programs have enabled better automation through new technology, which has helped businesses run processes more efficiently, more accurately, and more quickly. AI has offered businesses a way to analyze more data, make better predictions, and lead to better decisions. The finance industry is no exception.

Artificial intelligence is making a major impact across almost every industry. Here’s how it is affecting the financial sector.

Can Artificial Intelligence automation benefit your financial business?

Here are some of the ways that AI can help automate the financial services sector.

Faster data entry:

So much of financial sector work is entering information into databases. AI and automation can help not only speed up the entry process, but it can also make it more accurate. From finance applications to account changes, automation can help improve the data entry process. This can help save financial service professionals time that can lead to them being able to have more focused, personalized relationships with clients, and potentially even use that time to grow their client base.

Reduced error:

AI can help reduce the margin of error by helping to take out human input where mistakes are likely or run more accuracy checks to ensure that information is clean and correct. This can enhance customer relationships and trust between financial agents and their clients. It can also reduce the cost that’s associated with incorrect information and mistakes.

Patterns and personalization:

AI offers those working in the financial sector the ability to more easily see patterns. This is particularly useful when working in investments. With better pattern recognition, financial agents can offer customers a greater degree of certainty in their transactions. They can also help to offer them more personalization in choosing investments or wealth management decisions. AI automation makes it easier to set up programs that run pattern recognition frequently and feedback robust reports to users.

Reducing investment risk:

With reduced error and greater pattern recognition comes reduced overall risk. It can even help financial service professionals understand the risk that is inherently present better, helping them to make better recommendations for their customers to make informed decisions about important financial matters.

Reduced financial fraud risk:

AI technology and automated reports that AI can generate can help drastically reduce the risk of fraud. Fraud continues to be a concern in financial sectors, particularly identify theft. AI automation can help financial institutions more accurately predict customer behavior and alert both clients and financial professionals of anything out of the ordinary. Things like spending overseas, significantly more than average spending, opening of multiple accounts, or spending in unusual categories can all be picked up by AI programs and quickly alert people to potentially fraudulent activity.

Creating more personalized offerings:

AI can analyze all kinds of customer behavior, financial standing, monetary holdings, and other demographic information. This in-depth data mining can help banks and financial firms help to create better products for their customers. Customers are often driven by convenience, and who already have an account at a bank, for instance, might be more likely to also use that bank to handle financial planning or mortgage applications. AI can analyze customer information and make customer recommendations based on that analysis, then communicate them through automated, informational emails.

Artificial intelligence and automation are primed to help banking and finance companies do the business they do even better. AI-driven technology that can help to predict financial trends, as well as use data to understand customer behavior and potential needs is a very useful and powerful piece of digital equipment. Financial services can harness it to help grow their business and more accurately serve customers with more personalized service. Artificial intelligence in finance has the potential to be beneficial to both businesses and customers, and potentially transformative in the future.

Marianne Chrisos | Born in Salem, Massachusetts, growing up outside of Chicago, Illinois, and currently living near Dallas, Texas, Marianne is a content writer at a company near Dallas and contributing writer around the internet. She earned her master's degree in Writing and Publishing from DePaul University in Chicago and has worked in publishing, advertising, digital marketing, and content strategy.

Marianne Chrisos | Born in Salem, Massachusetts, growing up outside of Chicago, Illinois, and currently living near Dallas, Texas, Marianne is a content writer at a c...

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