What to know about IPA for your business.
Can intelligent process automation benefit you and your company?
If the terms “automatic control” or “intelligent process automation” make you think of robot revolutions that put people out of work, here are some things you should know about business intelligence tools and intelligent automation technology that can help – not harm – your business.
Automation, Made Better
Automation has been the crux of business success for decades. The assembly line and industrial revolution were some of the first ways that companies began to understand the benefits of automating tasks, which included efficiency, cost-reduction, and further innovation.
By now, most businesses know that digitally automating certain processes can help them free up their employees for more creative tasks and save money on costly errors that are often seen in repetitive work. What many businesses struggle with is the “how” behind automation, as well as wondering what specific areas to automate.
Automation is often seen as benefitting the following areas of business:
Marketing emails: Send emails to prospects automatically after a site visit, adding something to their cart, etc.
Follow up emails: Welcome new customers after a purchase or automatically thank someone for their time after a sales call.
Sales reports: Set them to run at regular intervals and automatically deliver to the right people.
Bills: Automatically generate and send an invoice or receipt to a client or remind a client of an overdue bill.
Event promotion: Send invitations to pre-determined client lists to attend anything from trade shows to webinars to product demos to on-site tours.
So how are businesses achieving automation in these – and other – areas? Process automation software.
The Real Benefits of Intelligent Process Automation
Intelligence process automation systems are more than just fancy reminders or pieces of auto-send software. While these “triggered” events can be set and scheduled, the deepest and most important benefit of these process automation tools is the “intelligent”.
Intelligent software doesn’t just carry out tasks that have been assigned to it – like sending out mass email invites or generating sales analysis. Smart software offers several additional benefits, including:
Offering a suggestion for another action when the first isn’t successful (after a bounced email, for instance)
Helping business units understand who and what will be affected by certain actions
Offering suggestions, insight, and potential action items based on the results of a automated action (suggestions based on an automated sales report, analysis of an email campaign, etc.)
Having these additional insights can be very useful when it comes to helping businesses make better, smarter, and faster decisions that can impact their bottom line.
Intelligent Automation Systems Providers
Here are some IPA vendors to consider when adding intelligent process automation to your business.
- Accenture
- PWC
- UiPath
- Cognizant
Experience reasons that no business can go from un-automated to an intelligent process automation machine overnight. But with some invested time, research, and resources, as well as a partnership with a smart, organized IPA provider, organizations may find that that business solutions like intelligent automation and AI process solutions are changing their business for the better.
