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Salesforce and Dropbox Form Strategic Alliance


Dropbox and Salesforce announced a strategic partnership to connect Salesforce’s #1 CRM platform with Dropbox’s leading collaboration platform, enabling companies of all types and sizes to collaborate and more deeply connect with their customers.

This new partnership has led to the creation of branded customized folders within Salesforce Commerce Cloud and Salesforce Marketing Cloud with the new Digital Asset Engagement solution.

This will facilitate ease of access to content such as photos, video, and slides, directly within Salesforce Quip. Dropbox will also add support for Quip documents, allowing joint users to work on Quip files that live in Dropbox, furthering their effort to build a unified home for work. In addition to these new integrations, Salesforce will use Dropbox Enterprise and Dropbox will significantly extend its use of Salesforce products including Salesforce Service Cloud, Marketing Cloud and PRM across its business.

“Customer success is core to everything we do at Salesforce and it inspires our partnerships. When you bring together the world’s leading CRM and collaboration platforms, the possibilities to create more value for our customers are endless,” said Ryan Aytay, EVP, Global Business Development & Strategy, Salesforce

“This deeper partnership with Salesforce is a great opportunity to build new value for our mutual customers. We’re looking forward to delivering these new integrations so our customers can get the most out of their tools,” said Quentin Clark, SVP of Engineering, Product and Design at Dropbox.

“Salesforce has completely changed the way businesses connect with their customers through the use of cloud, social, mobile IoT and AI technologies. Together, we have the opportunity to fundamentally change how people work,” said Dennis Woodside, Chief Operating Officer at Dropbox.

With two B2B service market leaders coming together, we can be sure to see a massive change in the way companies carry out their day to day operations as well as how they satisfy customer needs and wants.

Megha Shah
Megha Shah
A dreamer, traveler, aspiring entrepreneur and a bookworm beyond repair, Megha Shah is extremely fond of writing and has been doing so since she was a child. Apart from being a part-time writer, Megha is currently in college, pursuing B. Com. (Hons). Megha is an ardent follower of ‘Hardship, Hustle and Heart’ and firmly believes in the power of hard work and destiny!

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