Remote work is usually associated with the boost of productivity, additional flexibility for your employees, and reduced operational expenses. All of that is true once you put enough effort into planning the remote work.
Building a remote team wasn’t on the plate for the majority of businesses, but the COVID-19 situation with the lockdown made them reconsider their plans and adjust to the new circumstances. The unexpected shift to remote work brought many changes to workflows and the technical side of the project sometimes becomes a blocker in making work from home possible.
So Let’s Check the Common Technology Challenges and Ways to Fix Them:
Sadly, stats show that companies are not paying much attention to protecting their workspaces, as the beginning of 2020 alone saw a 273% increase in the number of exposed data.
With work from home, live communication becomes harder, and it gives a boost to the increase of social engineering attacks, phishing emails disguised as clarification points from a customer, and infecting systems with malware. Successful breaches may result in reputational loss and fines for exposing customers’ data, that’s why they need to be addressed in the first place.
Solution: Conduct the security audit by a specialist to discover the weak points of the system. Also, make sure to use the following preventative measures:
- Limit the number of allowed email attachments
- Invest in the firewall and anti-malware software
- Check any incoming files and external links through virtual machines to avoid malware infections
- Restrict access to internal resources with a VPN
Creating a remote workspace environment
Working on the infrastructure for the remote workspaces may bring some difficulties if it wasn’t used before. You need to make sure that all the resources necessary for performing work duties can be accessed remotely. Permission control is another challenging point, as new people will be onboarding and leaving the company, so it’s necessary to make sure that the personal profiles are properly managed, and there are no delays in granting or revoking permissions.
Usually, it’s done using LDAP or Active directory. File sharing is another thing to consider, as the common solutions as Google drive maybe not suitable for business due to the absence of having full control over the log monitoring. Depending on the company specifics there may be multiple system components that need to be integrated.
Solution: Adopting any new software, make sure to check its compatibility with other systems to avoid conflicts. Choose dedicated file sharing solutions that would allow full control such as Gladinet’s cloud remote access server where you can set up the integration with Active directory so when a specific role is assigned to the user, all necessary permissions are provided automatically.
Technical and connectivity issues
When you work in the office it’s easy to resolve technical issues like hardware failures, outages, or software misconfigurations. With remote work, things get complicated. Issues with sound, unexpected connectivity troubles, or setting up working tools are just to name a few of them. Apart from disrupting working processes, it’s especially challenging and demotivating for non-tech-savvy employees to cope with all these difficulties alone.
Solution: allocate some working time of your IT personnel to fixing the issues connected with the remote work. Creating a specific channel in the work messenger and asking your employees to install software for remote desktop connection like TeamViewer allows your technicians to discover and troubleshoot any technical issues.
If things are complicated by poor internet connection, offer service compensation to your employees for switching to a specific internet provider.
Addressing the technical obstacles unblocks the next stages of building safe and productive remote workspace environments and adapt to the new conditions. Establishing an effective work-from-home project is not an easy task, as during the process many small nuances that you could never think about come into play. Being aware of the issues from the list above will help you resolve them faster and arrange smooth transitioning to remote work.