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Desktop as a Service (DaaS) vs. Virtual Desktop Infrastructure (VDI): Decoding the Differences
February 29, 2024
Bringing your own device (BYOD), remote work, and work from home (WFH) are now as common and popular in our daily lives as breakfast and...
Adapting to Change: 7 Tech Trends Reshaping Telecom Talent
February 23, 2024
The telecom industry is undergoing massive changes due to the hyperconnected nature of the modern world, the rise of 5G and 6G, and the proliferation...
SASE vs NaaS: Navigating the Future of Network Security and Services
February 21, 2024
Despite rapid advancements in digitization, only 5% of companies claim to have a modern network landscape. Technologies like software as a service edge (SASE) and...
Harnessing Generative AI in Marketing for Creatives
February 14, 2024
Generative AI has an authentic “Midas touch” when it comes to content – augmenting, accelerating, and generating new material, which is, in many ways, revolutionizing...
10 IT Service Desk Metrics for Maximum Efficiency
January 31, 2024
IT service desk metrics are quantifiable indicators of performance that inform IT leaders about the efficiency and outcomes of support operations. By focusing on the...
Securing the AI-Driven Customer Experience: Integrating AI with Cybersecurity
January 24, 2024
Today, organizations are progressively adopting and integrating artificial intelligence on a large scale – changing how they work daily. AI can transform your customer service...
Unleashing the Creative Potential of Generative AI
January 23, 2024
63% of marketing executives, according to Gartner, intend to invest in generative AI within the next 24 months. So, what is generative AI, and why...
What is a Data Pipeline?
January 12, 2024
Organizing data for robust business intelligence, tactical insights, and analytics always starts with data pipelines. However, most businesses deal with enormous quantities of data originating...
To Succeed at Marketing in 2024, Chatbots Will Be Key – Here’s Why
December 23, 2023
A chatbot, when used properly for marketing purposes, is an unstoppable juggernaut. Gartner predicted in 2011 that by 2020 over 85% of the interaction between…
Building an IT Service Desk Using Microsoft Teams
December 18, 2023
During the pandemic, the number of active Microsoft Teams users increased dramatically, from 75 million in April 2020 to 270 million in 2022, a spike…
Patch Management Explained: Securing Your Systems in the Digital Age
December 15, 2023
Organizations must proactively protect their digital assets with the constant emergence of new vulnerabilities and threats. A crucial aspect of system security is patch management….
How to Choose the Best Application Performance Monitoring Tool
December 6, 2023
Unplanned application downtimes can cause significant problems for an organization. Whether external, in the case of an MSP, or internal, for a shared services provider,...
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