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Service level agreements (SLAs) are a mutually agreed upon contact between a service provider and its clients documenting the services that will be furnished and...

In 2023, SaaS application adoption is actually slowing due to app sprawl, with 59% of It professionals struggling with SaaS proliferation. To solve this growing…

As an IT executive, you may wonder if your technical assistance services are able to keep up with the increasing demands of your ever-evolving application…

Currently, 91% of IT decision-makers recognize that automation is a game changer for tomorrow: they anticipate that over the next three to five years, all…