Uber Eats has rolled out a major app redesign that uses cute graphics to offer more detailed information on the progress of a food delivery order.
Uber Eats currently operates in more than 300 locations across the U.S. and in hundreds of places around the world and has partnerships with more than 100,000 restaurants, including everything from fast-food chains to fancy eateries. The service was launched in 2015, partly to give Uber drivers additional earning opportunities during quiet times in the day when fewer people take rides.
In a blog post introducing the revamped app, Andy Szybalski, Uber Eats’ Global Head of Product Design wrote:
“All of these updates — which are rolling out today in sixteen cities around the world and in the coming months across all the communities we serve — are just the first step in building a better Eats experience. In the coming months, we’ll be introducing more ways for you to get help and more delicious delivery options.”
Szybalski said that his team arrived at the new look for the app following feedback from the Uber Eats community.
Earlier updates on the app were pretty basic, and would just give you status updates for your order. The new app, however, tells you when your order is accepted, being prepared, delivering partner’s location in real time and when they’ve arrived. There is also a countdown clock that gives you an approximate ETA on your order delivery.
The new app also provides specific information in case your order gets held up on canceled and why that happened. Should the need arise, you can also contact your courier even before they pick up your order. Improved support via call or chat has also been incorporated into the app.
The revamped app also comes with cute animations that give you a clearer idea of how your order is coming along, enabling you to plan ahead and do other things in the meantime.