Kronos Incorporated announced that they received two Customer Experience award honors, recognizing the organization’s commitment to engaging with and empowering customers to drive collective success.
The company won the Stevie Award for Sales and Customer Service in the “Innovation in Customer Service” category. Along with this, Lisa Pratt – the company’s Vice President of Customer Engagement Marketing, was named among the Top 10 Innovators of the Year by Great Place to Work.
The Stevie Awards recognized Kronos with the top honor in the category of Innovation in Customer Service for the Kronos Community, a fast-growing online community where customers, partners, and product experts across all industries ask questions, share ideas, and provide product insight in real time. The Stevie Award for Sales and Customer Service honors new developments within customer service that enable organizations to more effectively meet customer needs, increase satisfaction, and improve loyalty.
Lisa Pratt, Kronos’ Vice President of Customer Engagement Marketing was recognized with two honors from Great Place to Work – she received a Great Place to Work For All Leadership Award and earned a prestigious spot as one of the Top 10 Innovators of the Year.
Pratt joined Kronos in 2010 and has played a key role in leading the multi-year, strategic transition from the company’s near 40-year history as an on-premise software vendor to a cloud SaaS provider.
“Customers are our lifeblood. All employees — from our CEO to our newest hire — work hard to cultivate a customer-first culture that puts customer success at the heart of everything we do. These honors showcase our commitment to helping organizations improve their own unique employee experience while empowering better business outcomes throughout the customer journey,” said Bob Hughes, Chief Customer and Strategy Officer, Kronos Incorporated.
“We are honored to celebrate this year’s shining examples of Innovation By All — the individuals and teams who have successfully created new products or built more inclusive cultures, and who have led their organizations to more fully maximize the human potential within their workforce,” said Michael Bush, Chief Executive Officer, Great Place to Work.