Joe Fuca will be responsible for helping the company to ensure sustained and continued success in the reputation and customer experience management industry.
Reputation.com is the first ever complete reputation and customer experience management platform for enterprise. The company has announced the appointment of its new CEO Joe Fuca. Fuca is an industry veteran who was formerly associated with DocuSign in the role of Senior Vice President and FinancialForce as the company president.
“After conducting a very thorough search and vetting many outstanding candidates, I am delighted to announce that the board’s top choice, Joe Fuca, is taking the reins as Reputation.com’s new CEO,” says Michael Fertik, executive chairman of Reputation.com. “He has exactly the leadership profile and proven skills the company needs to ensure we continue to lead the category we have created. I look forward to the coming expansion and even faster growth.”
Fuca’s appointment at Reputation.com highlights the company’s commitment to expand its leadership position and assure their clientele continuing success. With this appointment, the founder of the company Michael Fertik will leave the position of interim CEO which he had assumed during the search for a new CEO. He will return to his position of the executive chairman at the company.
“I am delighted to join a great company that is redefining how large B2C enterprises shape their relationships with customers,” says Joe Fuca, CEO of Reputation.com. “The next big wave for B2C companies is listening and responding to customers, and gaining insights from the social web to improve the customer experience.” “That’s where Reputation.com is the clear leader,”
Fuca is a 30 year old veteran in technology and has a proven track record of guiding multimillion dollar businesses through worldwide growth phases. At FinancialForce, Fuca spearheaded the enterprise-class sales, implementation and customer success groups which led to the company growth by 40 percent and also increasing margins every quarter.
At DocuSign, Fuca played an important part in defining the company’s role and leadership in digital transaction management. He built the employee base from 150 to over 1000. He was also responsible for growing the recurring revenue by 10 fold to $250 million. Additionally he expanded the company’s global presence and forged strategic partnerships with Salesforce.com.
“DocuSign saw its greatest period of growth under Joe’s leadership, due to his deep understanding of enterprise requirements and how to exceed them,” says Keith Krach, former CEO and board chairman of DocuSign.
David Cowan, partner at Bessemer Venture Partners, which also invested in DocuSign, says “Joe is singularly focused and extraordinarily effective at building companies that support enterprise customer success. We feel fortunate to have him at the helm of Reputation.com.”