Weekly Survey results for Week of May 7, 2018.

Do you think every person you encounter is a consumer or a potential customer?

Yes 3 / 5

0%

No 1 / 5

0%

Maybe 1 / 5

0%

What would you consider your company's level to be of digital optimization of products or services?

8 to 10 2 / 5

0%

4 to 7 1 / 5

0%

1 to 3 2 / 5

0%

Which tactic are you most likely to use when it comes to optimizing the customer experience?

Understanding inbound intent 1 / 5

0%

Integrating content and commerce 1 / 5

0%

Understanding implicit browsing behaviours 3 / 5

0%

Weekly Survey results for Week of April 30, 2018.

Can artificial intelligence be leveraged to target the right audience in advertising?

Yes 6 / 10

0%

No 1 / 10

0%

Maybe 3 / 10

0%

How would you label your company when it comes to artificial intelligence readiness?

An advanced understanding and made steps to prepare my team 3 / 8

0%

Intermediate knowledge and some implementation 3 / 8

0%

Still learning about its many functions 2 / 8

0%

What is the primary way you think artificial intelligence will change business processes?

Delivering better advertisements 2 / 8

0%

Recruiting and Hiring 3 / 8

0%

Supply chain processes 3 / 8

0%

Weekly Survey results for Week of April 23, 2018.

When it comes to adoption of digital technology, what category would you put yourself in?

Hesitant to bring in any new technology 3 / 19

0%

Will adopt new technology if you are pushed by others to do so 3 / 19

0%

Willing to adopt new technology 13 / 19

0%

When it comes to adoption of digital technology, what category would you put your company in?

Hesitant to bring in any new technology 2 / 18

0%

Will adopt new technology if you are pushed by others to do so 5 / 18

0%

Willing to adopt new technology 11 / 18

0%

What do you believe the #1 skill for digital transformation is?

Commitment 1 / 16

0%

Support 5 / 16

0%

Initiative 10 / 16

0%

Weekly Survey results for Week of April 16, 2018.

What do you think the #1 hurdle is that CX executives face?

Too many channels and devices 6 / 19

0%

The changing CX technology landscape 4 / 19

0%

Funding 9 / 19

0%

What do you feel is most important when it comes to customer experience?

Identifying cross-channel communication 1 / 17

0%

Ensuring accurate journey mapping 7 / 17

0%

A deep sense of urgency about customer changes and demands 9 / 17

0%

What steps is your company taking to improve the customer experience?

Talking to your customers about the outcomes they expect. 2 / 16

0%

Using complaints/feedback/reviews to make obvious improvements 6 / 16

0%

Consistently monitor the motives of your company and employees. 8 / 16

0%