Twitter confronted questions on Friday about inner security, after an ex-employee deactivated @realDonaldTrump late last week, attracted attention to the microblogging webpage across the board.
The 45th president mostly uses Twitter to declare arrangements, pounce on his enemies, and to go head to head with nations, including North Korea. A few clients voiced concern that future worker interference for accounts like Trump’s could debilitate national security.
Twitter said in a tweet on Friday: “We have implemented safeguards to prevent this from happening again. We won’t be able to share all details about our internal investigation or updates to our security measures, but we take this seriously and our teams are on it.” Twitter followed up to say that a customer support employee had deactivated the account on the employee’s last day with the company.
That a single Twitter employee could remove the most powerful Twitter client on the planet is startling. Two sources familiar with the organization said workers on Twitter’s Trust and Safety group can suspend or delete accounts, but another source said this is restricted. Digital security specialists had already theorized Twitter could have introduced unique assurances for Trump, for example, like only allowing access to it from specific machines.
“We have learned that this was done by a Twitter customer-support employee who did this on the employee’s last day. We are conducting a full internal review,” Twitter said in a tweet late on Thursday. “We are continuing to investigate, and are taking steps to prevent this from happening again.”
“In all seriousness, we need accountability for social media sites,” Ken Meyer, who served as digital director for former Vice President Joe Biden, tweeted. “Lone employees shouldn’t be able to change statements from the President.”
Speaking under the condition of anonymity, a former Twitter employee said it was unlikely a worker with suspended privileges would be able to hijack an account and send out messages.