Chatbots are an excellent tool for businesses that want to engage with their audiences and increase sales and service. With a chatbot, you can use instant messaging technology to answer customer queries and help connect them to the product or service they’re looking for. If your business has a Facebook account, Shopify store, or e-commerce website, a chatbot gives your customer an addition, convenient way to connect with your brand.
A chatbot can be available 24/7. This means that you can offer your customer service and access to answers even after the office is closed or on holiday. Your customers can interact with your company and get help if your other agents are on the phone or unavailable. Better customer service usually leads to increased conversions and better customer retention.
Reduced employee expense:
Every employer is technically a business expense. If your business is growing, you’ll need to hire more staff. With chatbots, you can do more with less. Ultimately, chatbots are a one-time investment that helps businesses reduce the amount of staff required and save on salary.
Additional engagement opportunities lead to increased data. A chatbot can he used to filter and organize this information to help your business better understand your customers and make better business decisions.
With better service and more information for customers, it’s easier to convert more customers and grow your sales. Several different chatbot platforms can help you build an AI bot that will better connect you with customers and increase your business reach and growth.