Each year, the IBM Beacon Awards program recognizes IBM Business Partners that deliver exceptional solutions to drive business value and transform the way clients and industries operate. This year, at the ceremony in San Francisco, leading global professional services company, Accenture has been recognized as a top-performing global partner.
For more than two decades, Accenture has been a proud IBM as Customer Engagement Partner. With more than 45,000 trained IBM practitioners across nine delivery centers, Accenture Technology and Accenture Interactive are leading the Watson Commerce evolution to V9 of the Watson Customer Engagement platform.
Accenture Interactive was recognized as the IBM Watson Customer Engagement Partner of the Year for the second year in a row.
This award highlights Accenture Interactive’s ability to deliver extraordinary commerce experiences across all customer touchpoints on a flexible, scalable platform that puts control over experience and commerce in the hands of the business teams.
“Winning this award two consecutive years is a testament to our ongoing commitment to help our clients create and deliver the best customer experiences — meaningful experiences that improve people’s lives,” said Glen Hartman, Head of Accenture Interactive, North America. “Our proven track record of leveraging customer data with Watson Customer Engagement is generating highly personalized and relevant experiences for consumers and ultimately driving overall sales results for today’s leading brands.”
Accenture Interactive and IBM Watson are leading the way in helping clients extract more value from their data, deliver personalized experiences, enrich interactions, recommend with confidence and pre-empt any disruptions by leveraging the power of IBM Watson to deliver superior customer and business experiences.