Jo Bertram, Uber’s regional manager for the UK, has announced her departure from the company via email. Her decision comes only a day before CEO Dara Khosrowshahi’s arrival in the UK to extend the company’s operating license.
Bertram has been one of the most influential members of the company in Europe. In 2013 she began as the general manager of Uber in London and oversaw the procedures and operations in England’s capital. Four years later Uber now has 40,000 drivers in London and is continuing to see growth in the area. However, as of late, there have been certain issues that are threatening Uber’s involvement in the British capital.
Uber may have recently resolved its CEO issues, but there are still a lot of problems that are haunting the ride-hailing company. London transportation regulators were adamant on not renewing Uber’s license in the UK when it expired earlier this month. Due to the negative image of Uber within the past year, these regulators argue the company is not “fit and proper” to operate in the nation’s capital. As reported by Fortune, the regulators also “accused the company of making inadequate background checks on drivers, selective reporting of criminal incidents to the police and the illicit use of its ‘Greyball’ software to give regulators a misleading impression of where its cars were and how many were on the streets.”
Speaking on her departure from Uber, Bertram reflected upon her time at the company:
“While I would like to have announced my move in smoother circumstances, I’m proud of the team we’ve built here and am very confident in their abilities to lead the business into the next chapter,” she wrote in an email to staff. “I’ll work with you in the coming weeks on the best possible transition.”
Pierre-Dimitri Gore-Coty, the head of operations at Uber EMEA, stated Jo “[will] remain with [Uber] over the next few weeks in order to help with a smooth transition” and reiterated that Tom Elvidge will now report to him as the new interim UK GM. The timing of Bertram’s departure could not have been at a worse time for Uber, but the company seems determined to bounce back and progress in her absence.