Technology is changing the field of human resources and how it is managed. Artificial intelligence tools, virtual and augmented reality, and wearable devices are three such technologies that are currently impacting HR technology trends.
Technology has had a significant impact in the field of human resources management over the past several years. With numerous software, apps, and tools that promise to help recruiters and hiring managers recruit, train, and retain talent more effectively, it can be daunting to keep up with all the technologies used in HR these days and to determine which are impacting HR trends. It is not always easy to use technology in human resources because of the complexity that is involved in dealing with people. But if HR tech is applied and managed well, it can be of immense benefit to an organization, saving it time, money, and energy.
If you’re in the field of human resources, here are three technologies you need to know about that are impacting HR technology trends.
1. Artificial Intelligence Tools
Artificial intelligence (AI) has already made a significant impact on HR technology by automating many repetitive tasks and simplifying the hiring process for HR managers. AI has been used to analyze job prospects in video interviews, sort through multiple online job applications, schedule meetings or interviews for recruiters, and keep job applicants informed about their hiring status. Artificial intelligence is providing valuable assistance to human resource managers and is set to do so even more in the future.
One such artificial “assistant” tool that saves recruiters time is Mya. Created by San Francisco-based HR technology company FirstJob, Mya uses natural language technology to ask candidates questions based on their job requirements. Mya also answers any questions candidates may have about company policies, benefits, and culture through SMS, Facebook, Skype, e-mail, or chat. If Mya doesn’t know the answer to a question, it gets in touch with a human recruiter and then relays the received information to the candidate.
2.Virtual and augmented reality
Virtual reality has been around for quite some time, but only recently have companies started making use of it to build and transform their businesses. Microsoft, for example, has made exclusive versions of its holographic, augmented reality headset HoloLens for developers and businesses. Several companies are currently using virtual reality’s sister tech, augmented reality (AR), to enhance their retail customer service and call center experiences.
Both virtual and augmented reality are set to place a significant role in human resources management as this type of technology can help in the corporate training of new employees. Virtual instructions and how-to demos, in addition to instruction from human managers and material tools, will make it easier for employees to gain new skills and grasp how to better do tasks.
As the consumer markets for the wearables industry continues to grow, developers in that industry will seek to expand their products and services to businesses. As of 2015, nearly 40 million U.S. adults over the age of 18 were using wearable technology. This number is expected to hit 81.7 million U.S. adults by 2018. Research has shown that the business wearables market is expected to reach 18 billion by 2019. Human resource managers will be able to use wearable devices to promote health and fitness among their employees, manage stress levels, and monitor their productivity.
Wearable devices can also help HR managers transfer information to employees, communicate and collaborate with them when they’re out of the office, and ensure their safety. For example, a company in the trucking industry could require drivers to wear a “Smart Cap,” a hat with sensors in it. Such a hat keeps taps on the drivers’ levels of alertness, thus reducing the risk of accidents from falling asleep while behind the wheel.
As technology continues to evolve, those technologies which impact HR trends will also change; but one thing is for certain, human resources management will remain an exciting and challenging field.