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NeverBounce to House Customer Success Team in New Office in Utah

NeverBounce to House Customer Success Team in New Office in Utah
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Email verification and cleaning service NeverBounce announced that it will be opening its second office in Park City, Utah. NeverBounce cuts bounce rates, increases sender scores and helps companies adhere to strict email-provider guidelines. It removes invalid and outdated email addresses, as well as those that have blocked or designated a client’s messages as spam.

“Opening an office in Utah will allow us to tap into the vibrant culture and emerging opportunities that the tech hub now known as Silicon Slopes provides,” said Brad Owen, CEO and founder of NeverBounce. “As a critical component of our company’s success, identifying the right talent is vital to continue offering an unprecedented level of support.”

The company’s current office in Cleveland will now become the company’s headquarters.

The new office, located at 1389 Center Drive in Park City will house NeverBounce’s customer success team operations. Meanwhile, the company is also expanding the Ohio HQ.

The customer success team is responsible for establishing a trusted advisor relationship with each customer and driving continued value of the company’s email verification products and services. Team members work with clients to establish critical personal and organizational goals and key performance indicators, as well as ensure satisfaction.

Rachel Kostura, head of customer success at NeverBounce, is moving to Utah to lead the office, which initially will have “a couple people,” Owen said.

“After considering other West Coast options, Park City was a natural fit for NeverBounce,” said Kostura. “The emphasis on healthy living, outdoor recreation and passion for tech is a winning combination.”

Owen said the company at present has 10 employees — “We’re small and nimble,” he said — but expects to double in size within six months.

The company also added new execs to its team. The new COO is Martin McGreevy, who prior to joining NeverBounce was chief marketing officer at shopping center-focused real estate investment trust DDR Corp. Another new hire is the company’s new CTO is David Borrowman, who previously worked for Owen’s former venture, Creavos Agency.

The Utah opening is scheduled for Oct. 24.


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Megha Shah
Megha Shah
A dreamer, traveler, aspiring entrepreneur and a bookworm beyond repair, Megha Shah is extremely fond of writing and has been doing so since she was a child. Apart from being a part-time writer, Megha is currently in college, pursuing B. Com. (Hons). Megha is an ardent follower of ‘Hardship, Hustle and Heart’ and firmly believes in the power of hard work and destiny!

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