Human resources has always been about people. In many ways, that is changing thanks to artificial intelligence.
The future of artificial intelligence in human resource management is just beginning.
Artificial Intelligence has already made inroads into various functions within enterprises such as sales, marketing, and management. Additionally, it has impacted human resource management or human capital management as it is sometimes called. We have seen artificial intelligence in the form of bots and assistants like Alexa and Siri. Such devices can help do simple tasks like sending email messages and searching the web.
However, AI has grown a bit beyond bots and messaging assistants. One of the major reasons there is a paradigm shift is because of AI application in human resource management. Artificial intelligence handles HR functions that are mundane, but important, and time consuming if done manually. These tasks are typically administrative, and prevents teams from accomplishing larger objectives.
How Artificial Intelligence Can Improve Human Resource Management
Many HR professionals are busy with tasks like scheduling a candidate’s interviews with four different team members, collecting data, and taking feedback from interviews. This hardly gives HR managers time to get involved with more strategic thinking and assessments. Since these tasks are necessary and repetitive, this can be easily done through an intelligent assistant. This AI assistant can easily do tasks of communicating a direct message to one person or to a group of people. Some of these tasks include:
- Survey reporting and analytics. A bot can send out a report on the number of approvals pending for new hires. It can also send out important statistics like number of candidates interviewed and hired over a specific period.
- Artificial intelligence can schedule both meetings and interviews which involves coordinating with multiple people to sync calendars.
- Executing basic workflow tasks like preparing a meeting brief or memo before a meeting and circulating it to the attendees.
These applications are the preliminary usage of AI for human resources, and this first wave is already seeing positive signs. However, if we look at the long-term perspective of such bots, the value they bring to organizations is far more useful. Imagine a scenario where a bot programmed with artificial intelligence is instilled with a company’s policies and procedures. It becomes instant access to any employee for any policy-related information. Assistants are also able to analyze employee performance, growth, and development, and they can help to review employee performance data.
There are already glimpses of artificial intelligence implementation in human resource departments and companies are automating more daily tasks so they can focus on what is important. We can anticipate the next assistants to completely transform organizational functions by bringing a new level of intelligence to the workplace.